Privacy Policy

This Privacy Policy describes how Elite Match Society collects, uses, and shares information when you use our Service. It is part of our Terms and Conditions. By using the Service, you consent to the practices described here.

• Account and contact details. Your email address, name, and password (stored only in encrypted form by our authentication provider).
• Profile information. What you add to your profile, such as display name, username, gender, role preferences, date of birth (used to verify that members are 18 or older; only your age is shown to other members, never your date of birth), occupation, city and general location, bio, interests, photos, and match preferences.
• Verification status and data. Whether your phone number, identity, income, or face scan has been verified, and limited details such as your verified phone number and verified income range. Identity document images are collected and handled by Stripe Identity; we receive and record the verification result, not copies of your documents. The face scan runs in your browser and we record only its completion status. Bank connections are handled by Plaid; we receive the verification result and income range, not your banking credentials.
• Activity and connections. Likes, passes, matches, messages you send and receive, blocks, and reports you submit or that concern your account.
• Payments. Membership purchases and payment status. Payments are processed by Stripe; we do not receive or store your card number or full payment credentials.
• Support and report submissions. Information you send us through the contact form or by email when you ask for help or report a concern.
• AI writing tools. If you use the optional profile coach or icebreaker tools, the text you submit is sent to an AI service provider to generate suggestions. Submitted text is used to produce the response and is not published.
• Technical logs. Standard operational logs our hosting platform generates to run and secure the Service.

• To operate the Service: creating accounts, showing profiles in discovery (to eligible members only), enabling matching and messaging, and enforcing access rules such as age eligibility.
• To process payments, apply membership entitlements, and handle renewals, cancellations, and billing questions.
• To verify identity, age, and other attributes, and to display verification status.
• To review reports, moderate content, enforce our Acceptable Use Policy, and keep members safe.
• To provide support and respond to requests, including from law enforcement as permitted or required by law.
• To send administrative messages related to your account, verification, and billing.

We do not sell your personal information. We share information only with the providers that help us operate the Service, with authorities as described below, and as otherwise required by law:

• Base44 provides the platform that hosts the Service, its databases, and user authentication.
• Stripe processes payments and provides identity verification (Stripe Identity). Its handling of your information is described in Stripe's privacy policy.
• Twilio sends and verifies one-time SMS codes for phone verification.
• Plaid connects to your financial institution to verify income when you choose that optional check.
• AI service providers process text you submit through the optional AI writing tools.
• Law enforcement may receive information as permitted or required by applicable law, described on our Law Enforcement and Safety Requests page.

Other members can see the public parts of your profile (such as your display name, age, city, photos, and bio) and, where the feature applies, your verification badges. Your date of birth, contact details, verification documents, and administrative notes are not shown to other members.

We keep your information while your account is active. When you delete your account, your profile and its content are removed, and your matches and messages cannot be recovered, as described in the Service. Limited records may be retained where required for legal compliance, dispute resolution, payment records, or safety investigations, for as long as permitted or required by applicable law.

We use technical and organizational measures designed to protect your information, including encrypted transport, authentication, role-based access, and server-side access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and tell us promptly if you believe your account has been compromised.

• You can review and edit your profile and preferences in the Service, and control your visibility settings.
• You can delete your account from your account settings. This permanently removes your profile and signs you out; the action cannot be undone.
• You can request access to, correction of, or deletion of your personal information, or ask questions about this policy, through the channels on our Contact Information page. We will respond as required by applicable law.
• Depending on your jurisdiction, you may have additional rights regarding your personal information, and we honor rights that apply to you.

The Service is strictly for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor is using the Service, please report it through the channels on our Contact Information page.

We may update this policy from time to time. The current version is always available on this page with its last-updated date, and material changes will be communicated through the Service or by email.